Customer Service

How can you ship longer lengths of liner in a UPS shippable box than anyone else?

Olympia Chimney has invested in and designed special containers to ship long lengths of liner safely and efficiently. We realize that shipping is a large expense. That is why Olympia has invested in methods to significantly reduce your shipping costs. We look at this as a win-win proposition.

Why are your prices so low?

Many have asked this question because of the difference in our prices compared to others. Some wonder if we sacrifice quality for paying a lower price. Emphatically we can say no, and here’s why. When Olympia Chimney was formed, it always put quality before price. That’s why all of our manufactured products have been UL Listed with the best of warranties. Olympia has come up with easier and user friendly components that has been copied by many. Our butt-welding technology is an example of our superior attention to quality. It would be much cheaper to manufacture lock-form or spot-welded components, but we didn’t.

But since our quality is high, why are our prices so low? The answer is, because you are buying straight from the manufacturer, there is no middleman to deal with. For instance, if you purchased a vehicle off the manufacturing lines in Detroit, how much do you think you would save compared to buying it from a dealer? You and I know there would be a significant difference. Similarly, you benefit from dealing directly from us, the manufacturer. Look at our next question for yet another advantage to dealing with the manufacturer.

How does our Custom Shop™ benefit me?

We know as installers, you need specific products made at specific sizes. In our Custom Shop™ we have produced thousands of these products made from stainless steel and copper, including chase covers and multi-flue caps. Because of our manufacturing capabilities, you can benefit from Olympia’s sheet metal Custom Shop™ full of state-of-the-art equipment. We pride ourselves in making quality custom parts and shipping them with a quick turn around. Here at Olympia we constantly get compliments for our Custom Shop™. Remember only a manufacturer can provide you with these benefits.

Why won’t you sell to homeowners?

Our UL Listing requires that a qualified technician install our products. Because of the experience needed, the complexity and dangers of the work, these installations require a professional. Olympia will only sell to a qualified installer.

What does “Forever” really mean in your “Forever Warranty”?

Our Forever Warranty means exactly what it says, it has no time limit. This warranty is the best in the business because it is transferable to the next homeowner. A “lifetime warranty”, commonly used by other suppliers, varies in meaning from state to state and comes with a lot of small print. Our Forever Warranty is clear and to the point. No other warranty even comes close.

Our Products

Can you make me a copper anaconda snake for my kid’s school project?

Or can you make a stainless steel bird bath for my blue jays? Absolutely! Because of our extremely popular Custom Shop™ we have come to the rescue many times, in creating unique parts for specific jobs. The motto of our Custom Shop™ is “if you can dream it, we can build it”. So give us a challenge with the next custom part you may need. Yes, we can make it all, including the kitchen sink.

Why do you carry so many different crown repair and sealant products?

Simply put, Olympia believes in selection. Some of our vendors only want us to carry their brand, but we know you want a variety. We want you to make the choice.

What is the largest diameter pipe you can manufacture?

Our largest Flex Pipe is 16” round, we can also produce any shape you want. Our largest Rigid Pipe is 42” round. And because of our Custom Shop™ we can produce virtually any size square or rectangular rigid pipe you would need.

When you rectangularize, squarize & ovalize is your liner still UL listed?

The answer is yes! Incidentally, not all manufacturers can boast this achievement.

Is it ok to cement around Forever Flex liner at the crown of the chimney?

Yes it is and Forever Flex is UL Listed to do so. Olympia has invested much time and resources into this project. Why not check and see if the liner you use is UL Listed for this purpose?

How flexible is your liner when it is ovalized, squarized, or rectangularized?

This question has two answers depending on the type of flex liner used. No matter what brand you purchase, light flex will always lose flexibility when shaped. Heavy flex, depending on the shape, will sometimes increase or decrease in flexibility. One of the advantages our customers experience with shaped liner is how we ship it. In most cases, we don’t coil the liner; it is shipped straight which enables an easier installation. This also prevents the liner from corkscrewing when it’s uncoiled.

Sizing Liners

How do I get the appropriate liner size for a heating appliance?

When you are sizing an oil appliance you need to obtain the max GPH (Gallons Per Hour) of the unit. Then using NFPA31 or Olympia’s slide chart, you determine the diameter of the pipe needed. (When GPH can not be obtained, generally 140,000 BTU’s will equal 1.0 GPH)

When you are sizing a gas appliance you need to obtain the max input BTU (British Thermal Unit) of the unit. Then using NFPA54 or Olympia’s slide chart, you determine the diameter of the pipe needed.

When you are sizing a wood or coal burning appliance, simply line the chimney using the same diameter as the flue collar size installed on the appliance.

With oil appliance sizing, what if the GPH is higher than what’s on the chart?

Unfortunately the sizing chart found in NFPA31 does not go beyond 6 inch diameter pipe. (This was due to lack of funding.) When the GPH is higher than what is on the chart, simple line the chimney using the same diameter as the flue collar size installed on the appliance. The only alternative to this is to get written direction from the manufacturer for sizing the liner to the appliance.

How does Olympia Chimney help you size oil and gas appliances?

We have made this job of sizing a chimney liner easy and simple for you. Obtain an oil and gas “slide sizing chart” and in a few seconds you can correctly size the appliance you’re working with.

Technical Questions

How often should a chimney be inspected?

It is always encouraged to have it inspected at least once a year.

How often should a chimney be cleaned?

This depends on how much it is used. When a ¼ inch of creosote builds up on the chimney wall, it needs to be cleaned. On average most chimneys are cleaned annually or semiannually.

Is your chimney liners UL listed for use after a chimney fire?

Yes it is. When this liner was tested it was put through the worst chimney fire possible by use of an incinerator. After a temperature of 2100F degrees was reached for some time, then the liner was pulled out and tested for strength and durability. The composition of the stainless steel was also tested. When the liner was not affected by this high heat attack, it then received its UL 1777 Listing. This chimney liner was manufactured to handle and perform after a chimney fire.

Can you insulate this lining system with pour-down insulation?

Yes you can. We have our own pour-down insulation called, EverGuard Insulation Mix™. Our insulation is UL Listed to be used with our chimney liner family. It comes in 45 pound, 2.5 cubic foot bags.

What would you use furnace/refractory cement for?

You would use this for practically any high heat area you would need cement for. Use it for bedding and cementing firebrick and specially shaped combustion chambers. It is good to 3000F and it won’t shrink, pull away, crack, sag, or lose its sealing properties.

All About Metals

What does the “Ti” mean in 316Ti?

TI means that titanium was added to the composition of the stainless steel.

What is the difference between 316Ti and 316L stainless steel?

A small percentage of titanium adds a lot of quality to your alloy. Titanium stabilizes the alloy at extremely high temperatures of 800 degrees and above, which can occur during a chimney fire. Titanium combines with carbon, preventing the precipitation of chromium carbide from the material. If this precipitation would occur it leaves the alloy grain boundaries chromium depleted and susceptible to intergranular attack (corrosion). The main advantage of 316Ti is that alloy can be held at higher temperatures longer before sensitization occurs than in a non-stabilized alloy like 316L.

Why does Olympia Chimney use 316Ti rather than 316L?

Even though this alloy has a little higher cost Olympia Chimney is dedicated to using the best metal available. We want the liner you install to be able to stand up to even the harshest conditions, especially during chimney fires. Since this is a better alloy hands down, does your supplier use 316Ti?

What is AL29-4C alloy stainless steel?

“AL” stands for Allegany Ludlum. This company invented and patented this unique alloy. This alloy was developed to prevent corrosion and breakdown in high efficiency gas and oil chimneys. AL29-4C offers extreme resistance to chloride ion pitting, crevice corrosion, chloride stress-corrosion cracking and general corrosion.

When should I use AL29-4C?

When there are heating appliances that are 83% or higher efficiency, it is a good idea to use AL29-4C. This provides better corrosion resistance to condensed flue acids that are formed.

Does Olympia Chimney use metals that are seconds, overruns, or inferior?

We know what people who ask this question are really thinking – “this is such a good price, something must be wrong”. Be assured that the steel used in the EverGuard Family of liners is from superior steel mills and processing centers. All our stainless is prime metal with certificates of analysis, available anytime for your assurance. This means we never use material that is seconds or low budget overruns. Our materials are prime all the way.

What’s the difference between 304L and 316Ti stainless steel?

All liner pipe is made of prime stainless steel. Depending on the application you could use 304L stainless is used for wood burning appliances and 316Ti stainless is for all fuels (wood, oil, gas, coal).

Where is the stainless steel market heading?

Because of the rising prices of stainless steel, many have wonder where is it heading, or why have the prices even climbed in the first place. This is a complicated issue that is not just experienced in the United States. Most analysts agree, because of the increase of China as an industrial nation, there is a great demand for stainless steel. Because of this great demand and a limited supply of molly and nickel, components that make up stainless steel, prices have sky-rocketed.

What has Olympia Chimney done to keep our price of stainless steel products down?

Each year, when our new catalog is published, we have held our prices throughout the whole year. Even though the cost of steel increases throughout the year, we hold to our catalog prices. Also, because of the high volume of steel we purchase, we are able to purchase steel at the lowest possible price.

One message we want to make clear: We have not downgraded or gone to seconds or other cheaper sources to sacrifice quality of our stainless steel. Here at Olympia Chimney we only purchase prime stainless steel. A certificate on analysis comes with each coil and can be obtained when desired.